RSPB loyalty scheme frequently asked questions

Here you can find answers to the most frequently asked questions and queries about our loyalty scheme.

If you have question not listed below, please contact us.

How do I join the RSPB Loyalty scheme?

You can get a loyalty card in store or by requesting one by phone or online (excluding mobile) in the checkout, when you place an order. Remember, you must register your loyalty card before you can start to redeem your points.

Please note - the green Nature Rewards design card is still valid. You do not need to replace it.

Can I collect points on all my purchases?

No, there are a few exceptions. Points are not available on membership, donations, virtual gifts, stamps, gift cards, postage & packing or in RSPB cafes. If you are ordering a card for the first time, please note points cannot be collected for this order.

How do I redeem points?

You can only start to redeem points after your loyalty card is registered. Points can be redeemed online (excluding mobile), by phone or in RSPB shops.

The current redemption value of points is 1 point = £0.01. Points can only be redeemed against qualifying purchases. You must have a minimum of 100 points on your loyalty card to redeem any points and points can only be spent in increments of 100 points.

How do I check the balance on my card?

Simply log into your Loyalty Card account here and check your balance.

Can I protect the balance on my card?

Yes, to protect points on your loyalty card from loss, theft or damage, it is important that you register your card. Registration is easy and only takes about 5 minutes.

If your card is lost or stolen, please contact us as soon as possible. We will then send you a replacement card in the post with your remaining credit. Please treat your loyalty card as securely as you would cash or credit cards.

What happens if the card is stolen and used before I report it?

We can only transfer any unused balance to a replacement card once the card has been reported lost. We cannot reimburse any balance used between the loss of the card and you reporting it lost.

If I register a card, is the balance on the card automatically protected?

No, the balance on any card can only be protected from unauthorised use if you report the card lost or stolen before the balance is used. There is no guarantee on the balance.

If I report a card lost and then find it again, can I report it found?

No, once you report a card as lost or stolen, it cannot be reversed. Please wait for a replacement card to be mailed to you. However, in exceptional circumstances, cards can be merged together. For example, if you have 3 cards and only use one of them, we can merge the points onto one card, and make the other two obsolete. Please contact us for further information.

Is there a charge for the replacement card?

No, we provide the replacement card as a free service, however, RSPB Sales Ltd reserves the right to charge a fee if you request a replacement card twice within 6 months.

I have more than one RSPB loyalty card, can I register more than one card?

No, you can only register one loyalty card with one email address. Only one loyalty card is allowed per transaction. In exceptional circumstances, cards can be merged together. For example, if you have 3 cards and only use one of them, we can merge the points onto one card, and make the other two obsolete. Please contact us for further information.

Can I use my card in any RSPB shop?

Yes, your card can be used for payment online (excluding mobile), by phone and in all our RSPB shops nationwide. Find a shop near you here.

Does my card have an expiry date?

Your account will remain active if you use your nature rewards card at least once in any rolling 18 month period. If you fail to use your loyalty card within this period, your points balance will be forfeited. Checking the balance on your card will not constitute as being used.

Can I be refunded for a loyalty card?

No, points may not be exchanged or refunded for cash and have no cash value.

Who can I contact if I have a query?

Please contact our RSPB Customer Service by telephone on 0345 034 7733 or 01324 744 341 between the hours of 8 am and 8 pm seven days a week, or by e-mail at shopping@rspb.org.uk