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Delays to online orders. Stores & order phone line closed until further notice. Full details.
Last updated: Wednesday 25 March, 5.35pm
The RSPB shop is currently continuing to deliver to our customers, but there are delays to the despatching and the delivery of orders. Orders for in stock items should be delivered within 3-6 working days. We are not currently offering Next working day and Choose the day delivery services.
Our customer services team is on hand to help you from Monday - Friday, 9am to 5.30pm, however please note that, due to the current restrictions on movement, we are unable to take orders over the phone at the present time. Please order via our website instead if possible. If you have any questions or need any assistance please email firstname.lastname@example.org or contact us using the form and we will get back to you as soon as we can.
Following the UK Government's advice to do what we can to ensure people's safety, all RSPB visitor centres, cafés and shops are closed until further notice. Visit the main RSPB website for the latest on nature reserves. These are uncertain times and we are closely monitoring and following the advice from the Government and World Health Organisation.
High standards of hygiene and safety are in place at our Warehouse to protect our teams and ensure your parcels arrive with you safely. Our customer service team are currently working from home where possible. Our employees and volunteers are being kept up-to-date with the latest advice and information to ensure their health and wellbeing.
Thank you for your continued support of the RSPB and for caring for nature and wildlife.
Our Standard UK delivery service is great value. If you place your order before 3 pm Mon-Fri, all in-stock items will be dispatched the same day. Standard delivery parcels to addresses within the UK mainland should normally reach you in 2 to 3 working days from the day of dispatch. Deliveries to Northern Ireland, Highlands and UK offshore islands addresses may take longer.
Our Next Working Day delivery service is available for most orders, subject to the following conditions:
Please ensure you select Channel Islands as the country when entering your delivery address. Channel Islands deliveries should reach you in 3 to 8 working days from the day of despatch.
Next Day / Choose the Day delivery is not available to the following postcodes:
Delivery charge may be higher for heavier items. We will contact you if the delivery charge will be higher than £15. Non-UK delivery times are governed by the overseas carriers, and unfortunately we cannot specify the length of time it will take to deliver. For more information about delivery to these countries, please contact our Customer Care Team on 0345 034 7733.
We deliver to the following countries:
Unfortunately we currently only deliver to the UK and the countries listed above.