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Important Christmas delivery update. Details
Last updated: Wednesday 2 December
Due to current warehouse restrictions and unprecedented demand over recent weeks, we are no longer able to guarantee delivery in time for Christmas. Please allow 2-3 weeks for items that are in stock to arrive. Any orders placed before midnight 1st December are being prioritised to ensure they will arrive before Christmas. Next day delivery UK is currently unavailable.
Please note we are experiencing significantly higher call and email volumes than usual. You can order online at anytime, or place an order by phone Monday - Sunday 9am to 5pm but above delivery restrictions will apply. Our customer services team is on hand to help you from Monday - Saturday, 9am to 5.30pm (closed on bank holidays). If you have any questions or need any assistance please email firstname.lastname@example.org or contact us and we will get back to you as soon as we can.
In order to ensure people's safety, some RSPB visitor centres, cafés and shops are closed until further notice. Please check the map on this page on the RSPB website for updated opening hours for shops and reserves. We are closely monitoring and following the advice from the Government and World Health Organisation.
High standards of hygiene and safety are in place at our Warehouse to protect our teams and ensure your parcels arrive with you safely. Our customer service team are currently working from home where possible. Our employees and volunteers are being kept up-to-date with the latest advice and information to ensure their health and wellbeing.
Thank you for your continued support of the RSPB and for caring for nature and wildlife.
Our Standard UK delivery service is great value. If you place your order before 3 pm Mon-Fri, all in-stock items will be dispatched the same day. Standard delivery parcels to addresses within the UK mainland should normally reach you in 2 to 3 working days from the day of dispatch. Deliveries to Northern Ireland, Highlands and UK offshore islands addresses may take longer.
Please ensure you select Channel Islands as the country when entering your delivery address. Channel Islands deliveries should reach you in 3 to 8 working days from the day of despatch.
Next Day / Choose the Day delivery is not available to the following postcodes:
Delivery charge may be higher for heavier items. We will contact you if the delivery charge will be higher than £15. Non-UK delivery times are governed by the overseas carriers, and unfortunately we cannot specify the length of time it will take to deliver. For more information about delivery to these countries, please contact our Customer Care Team on 0345 034 7733.
We deliver to the following countries:
Unfortunately we currently only deliver to the UK and the countries listed above.