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Last updated: Thursday 15 April
Please allow 2-3 working days for items that are in stock to arrive. Next day UK delivery is also available, find more information here.
Find more information regarding EU deliveries here.
You can order online at anytime, or place an order by phone Monday - Sunday 9am to 5pm but above delivery restrictions will apply. Our customer services team is on hand to help you from Monday - Saturday, 9am to 5.30pm (closed on bank holidays). If you have any questions or need any assistance please email email@example.com or contact us and we will get back to you as soon as we can.
In order to ensure people's safety, some RSPB visitor centres, cafés and shops are closed until further notice. Please check the map on this page on the RSPB website for updated opening hours for shops and reserves. We are closely monitoring and following the advice from the Government and World Health Organisation.
High standards of hygiene and safety are in place at our Warehouse to protect our teams and ensure your parcels arrive with you safely. Our customer service team are currently working from home where possible. Our employees and volunteers are being kept up-to-date with the latest advice and information to ensure their health and wellbeing.
Thank you for your continued support of the RSPB and for caring for nature and wildlife.
Our Standard UK delivery service is great value. If you place your order before 3 pm Mon-Fri, all in-stock items will be dispatched the same day. Standard delivery parcels to addresses within the UK mainland should normally reach you in 2 to 3 working days from the day of dispatch. Deliveries to Northern Ireland, Highlands and UK offshore islands addresses may take longer.
Our Next Working Day delivery service is available for most orders, subject to the following conditions:
Next Day / Choose the Day delivery is not available to the following postcodes:
Unfortunately we currently only deliver to the UK.
Our returns policy (above) remains valid for customers that placed an order with us for EU delivery before 1st January 2021.