Returns information

Returns policy

  • The RSPB offers a no-quibble free returns policy. We hope you will be delighted with every purchase, but if not, we will offer you a replacement or a full refund - whatever the reason. Just let us know within 90 days of delivery by contacting our customer service team on 0345 034 7733. 
  • Please note that, unless they were received faulty, electrical items, binoculars and telescopes will need to be returned in their original packaging, and in a re-saleable condition.
  • Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the credit to reach your account.

Returns information for EU orders placed in 2020

Our returns policy (above) remains valid for customers that placed an order with us for EU delivery before 1st January 2021.

If you need further information, please check our Order FAQs page or contact us.