Terms and conditions
The following terms and conditions apply to all orders for the purchase of goods from www.rspbshop.co.uk.
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
We advise you to print and keep a copy of these terms and conditions for your records.
Trading registered company/charity numbers
All profits made from the sales of goods on the RSPB online shop are paid to the RSPB (registered charity number in England and Wales 207076, in Scotland SC037654) by its wholly owned subsidiary RSPB Sales Ltd (registered company no. England 2693778). Registered office: The Lodge, Sandy, Bedfordshire SG19 2DL
The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.
As we are continually improving the design of our products, some specifications may vary slightly from descriptions on this website. All sizes are approximate.
When you submit your order you are allowing RSPB Sales Ltd to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.
The RSPB offers a no-quibble return policy.
Should you be less than delighted with any item you buy from us for any reason, let us know within 90 days of delivery, and we will be pleased to offer you a replacement or a full refund.
Returns policy excludes made-to-order items, personalised items, direct delivery items, Moorcroft ceramics and Royal Crown Derby paperweights.
Your statutory rights are not affected.
The RSPB complies with the Direct Marketing Association's code of practice. Full details of the code can be viewed here: http://www.dma.org.uk/uploads/Interactive_code_v29(24%20June)ii_53e0ecac59009.pdf
If you wish to make a complaint about RSPB online shop, please contact us on 0345 034 7733 or firstname.lastname@example.org.
In the event that we cannot resolve any dispute between us, we can consider various methods of dispute resolution. The EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online traders and consumers. The platform, and more information about it, can be accessed here: http://ec.europa.eu/consumers/odr/
Damaged or faulty goods
The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.
Order cancellations, amendments and returns
So long as you let us know within 90 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
If you wish to return an item, please call us fist on 01324 744 341. Items can be returned at no cost, using the freepost label on your delivery note.
If you wish to cancel your order for any reason the quickest way is to contact our Customer Care team on 01324 744 341, 8 am to 8 pm - seven days a week or email email@example.com. Alternatively, complete the cancellation form available here.
Certain items available on the RSPB online shop are age restricted. By placing an order for one of these items you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.
The contents of this site are the property of RSPB Sales Ltd, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of the online shop, without the prior permission of RSPB Sales Ltd, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.
RSPB Sales Ltd provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
This includes, without limitation, warranties of merchantability and fitness for purpose. RSPB Sales Ltd does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.
Company details and address
RSPB Sales Ltd
For any queries or complaints about goods or services, please contact us, write to us at the above address, or telephone our UK based Customer Care team on 0345 034 7733 8 am to 8 pm - seven days per week. Calls may be recorded for training purposes.
When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team.
To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock.
When submitting your order you are confirming to purchase goods and allowing RSPB Sales Ltd to use your personal details for the purpose of supplying goods.
Special offers and discounts
Offers and discounts do not apply to RSPB Membership, good natured (virtual) gifts, binoculars, telescopes, direct despatch items (Bob merchandise, personalised gifts, Moorcroft, Royal Crown Derby, RSPB wine, personalised Christmas cards), or products already reduced in price (eg sale items) unless specified. Offers requiring a code to be quoted in the shopping basket are limited to one offer per order.
Product specific offers are only available while stocks last.
Where a minimum spend amount is required to qualify for an offer, this is calculated on the basket sub-total (after any other discounts have been applied and excluding postage costs).
When a prize draw is running, the following rules will apply:
Terms and conditions apply. No cash alternative. One winning entry per household. RSPB employees are not eligible for entry.
Winners will be randomly selected from all online, telephone and postal orders received by the closing date.
List of winners names available by emailing firstname.lastname@example.org
To enter without purchase, send a postcard with your contact details to RSPB Sales Ltd, PO Box 9637, NOTTINGHAM NG15 5DA.
As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation.
We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
If you place an order and do not wish us to use your details, you may tick the appropriate boxes, which feature in the registration and ordering processes, before completing the purchase.
Your orders are filed and can be viewed when you are logged in to your account. This does not apply to orders placed using the ‘guest checkout’ feature. Details of orders placed using the guest checkout feature can be obtained from us by emailing email@example.com.
Order address and contact details
RSPB Sales Ltd
PO Box 9637
Orderline and Customer Care Team: 0345 034 7733
Electrical items and batteries
Please recycle your electrical items and batteries. Find your nearest recycling centre at www.recycle-more.co.uk
The English language is used throughout the site, including for the conclusion of the order.