The following terms and conditions apply to all orders for the purchase of goods from rspbshop.co.uk.

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

All profits made from the sales of goods on the RSPB online shop are paid to the RSPB (registered charity number in England and Wales 207076, in Scotland SC037654) by its wholly owned subsidiary RSPB Sales Ltd (registered company no. England 2693778). Registered office: The Lodge, Sandy, Bedfordshire SG19 2DL.

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.

As we are continually improving the design of our bird care products, some product specifications may vary slightly from descriptions on this website.

When you submit your order you are allowing RSPB Sales Ltd to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

A standard post and packaging charge of £3.95 is payable on all orders placed on this website. Standard post and packaging applies only to UK, BFPO and Channel Island addresses. For deliveries to EU countries, please contact our Customer Care team who will be able to advise you, where delivery is possible, about the cost and estimated delivery time. We do not deliver to P.O. boxes.

Delivery within mainland UK is normally within three to five working days of receipt of your order, however, please allow five working days before querying a non-delivery. Delivery to Northern Ireland and UK offshore islands may take longer. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

Most orders will be delivered by courier between 9 am and 5 pm. If you are unlikely to be in to sign for the parcel, please specify a safe, dry place where we can leave it.

Items marked ‘DD’ or ‘Direct dispatch’ may take longer than standard items and will be delivered in a separate parcel sent direct from our suppliers.

The RSPB offers a no-quibble return policy. Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.

The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund.

To return a product, please contact our customer care team on 0845 1 200 502 (Calls charged at up to 4 pence per minute on the residential BT network.), who will advise you on how to return the goods. Alternatively write to:
Returns Department
RSPB Sales Ltd
PO Box 280
Wetherby
West Yorkshire
LS23 7XJ

Your statutory rights are not affected

So long as you let us know within 30 days of delivery, you may return the whole order, or an individual product, in its original packaging and condition for a full refund.

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for us to refund your money.

To arrange a return, please telephone our Customer Care helpline on 0845 1 200 502 (Calls charged at up to 4 pence per minute on the residential BT network.), or write to the above address.

The contents of this site are the property of RSPB Sales Ltd, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of RSPB Sales Ltd, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

RSPB Sales Ltd provides this website on an "as is" basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it. This includes, without limitation, warranties of merchantability and fitness for purpose. RSPB Sales Ltd does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

RSPB Sales Ltd
UK Headquarters
The Lodge
Sandy
Bedfordshire
SG19 2DL

For any queries or complaints about goods or services, please contact us or write to the above address. You can also telephone our Customer Care team on 0845 1 200 502 (Calls charged at up to 4 pence per minute on the residential BT network.).

8 am to 8 pm - seven days per week.

When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock. When submitting your order you are confirming to purchase goods and allowing RSPB Sales Ltd to use your personal details for the purpose of supplying goods.

Discounts and offers do not apply to RSPB Membership, Good Nature Gifts or optics products unless specified in the offer. Only one offer is available per purchase. (In the online shop, offers requiring a code to be quoted in the shopping basket are limited to one offer per order.) Staff and volunteer discounts are not available in conjunction with other offers.

Bird food prize draw – all orders placed between 5 January and 24 February 2008 will be entered into our free prize draw to win one of three 12.75 kg bags of the RSPB bird food of your choice.

Terms and conditions apply. No cash alternative. One winning entry per household. RSPB employees not eligible for entry. To enter without purchase, send a postcard with your contact details to Bird food prize draw, RSPB, PO Box 280, Wetherby, West Yorkshire, LS23 7XJ. Winners will be randomly selected by 14 March 2008. List of winners names available by emailing customerfeedback@rspb.org.uk

As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you. If you place an order and do not wish us to use your details, then you can tick the box, which features on the Cardholders Address and Contact Details page before you press continue.

We advise you to print and keep a copy of these terms and conditions for your records.

RSPB Sales Ltd
PO Box 280
Wetherby
West Yorkshire
LS23 7XJ

Customer Care Team: 0845 1 200 502 (Calls charged at up to 4 pence per minute on the residential BT network.)