Telephone: 0845 1 200 501 (Calls charged at up to 4 pence per minute on the residential BT network.). Lines open seven days a week, 8 am to 8 pm.

Our friendly and helpful customer care team are there to take orders, offer help and advice regarding our product range, specific orders and returning products.

Please have any specific order/product details to hand to assist with resolving your query.

E-mail: shopping@rspb.org.uk

Please include your full name, postcode, telephone number and any order details that may assist with resolving your query. Do not include credit or debit card details, as e-mail is not a secure method of communication.

Post:
RSPB Customer Care
PO Box 280
Wetherby
West Yorkshire
LS23 7XJ

Please include your full name, postal address, telephone number and any order details that may assist with resolving your query.

In order to provide the best possible service to our supporters, we are keen to hear your views and opinions. Send comments regarding our website, catalogue, products, retail shops and the service we offer, or queries regarding local groups, to the address below.

Please include your full name, postal or e-mail address and telephone number.

Post:
Customer Service Manager
The RSPB
UK Headquarters
The Lodge
Sandy
Bedfordshire
SG19 2DL

E-mail: customerfeedback@rspb.org.uk