Delivery & returns
Our delivery service
- Orders received by 3 pm Monday to Friday (excluding Bank Holidays) will be despatched the same day.
- We care about the environment and your order. All the packaging we use is biodegradable and FSC certified. Whenever possible, parcels are now sent out in boxes that have been used before. These 'second-life' boxes are still sturdy and as good as new, so why throw them away when they can be used again?
- Any out of stock items will be placed on back order and despatched as soon as they become available. This will not delay the rest of your order.
- You will only ever be charged once for delivery, no matter how many parcels your order is sent in.
- DD – Direct Delivery products are despatched direct from the supplier. These items may take longer than standard items and will arrive in a separate parcel. We do not have control over the stock of DD products and cannot guarantee that they are in stock at the supplier. DD products are not available for Next Day or Choose the Day delivery as we do not control their despatch.
- Most orders are delivered between 9 am and 5 pm, Monday to Friday (excluding bank holidays). If you are unlikely to be in to sign for the parcel, please specify a safe, dry place where we can leave it using the space provided on the checkout page. If you do not specify a place to leave your parcel, our courier will try to find a safe place to leave it. If no safe dry place is available, a card will be left and you will be able to arrange a re-delivery.
- We do not deliver to P.O. Boxes.
- If you pay by credit or debit card, we will not take any money until the item has been despatched. This excludes Direct Delivery (DD) items which will be charged shortly afer your order is placed and in advance of their despatch.
- If you have any questions or queries regarding your order, please email our customer care team at firstname.lastname@example.org, or call us on 0345 034 7733.
Order by Monday 19th December 2016 before 3pm and we endeavour to deliver before Christmas. If you order after the 19th December 2016 we cannot guarantee the timely arrival of your order before Christmas.
Standard UK delivery - £3.95
Our Standard UK delivery service is great value. If you place your order before 3 pm Mon-Fri, all in-stock items will be despatched the same day. Standard delivery parcels to addresses within the UK mainland should normally reach you in 2 to 3 working days from the day of despatch. Deliveries to Northern Ireland, Highlands and UK offshore islands addresses may take longer.
Free UK delivery
If you order gift cards, virtual gifts and/or gift membership packs, and nothing else, you will not be charged for delivery.
If your order totals £75 or more, standard UK delivery (including Channel Islands) is free.
Channel Islands delivery - £3.95
Please ensure you select Channel Islands as the country when entering your delivery address. Channel Islands deliveries should reach you in 3 to 8 working days from the day of despatch.
Next Day UK delivery - £5.95
Our Next Day delivery service is available for most orders, subject to the following conditions.
- Direct Delivery products (products marked with the DD symbol) are despatched direct from the supplier and are not available for Next Day delivery.
- Virtual gifts are not available for Next Day delivery as they are sent via Royal Mail and we cannot guarantee the delivery date.
- Personalised products are not available for Next Day Delivery.
- Out of stock products, on back order, are not available for Next Day delivery. You can still choose Next Day delivery for the other items in your basket that are in stock. The out of stock items will follow as soon as they become available.
- Next Day delivery means your order will be delivered on the next working day. Saturdays, Sundays and UK Bank Holidays (including Scottish Bank Holidays) are not included.
For example, if you order before 3 pm on the Friday before a Bank Holiday weekend, the next working day is Tuesday. See below for a list of dates.
- The cut-off time for orders for Next Day delivery is 3 pm.
Orders placed before 3 pm Mon-Fri will be processed that day and delivered on the next working day.
Orders placed after 3 pm will be processed the next working day, so next day delivery will be 2 working days after the order is placed.
Orders placed over the weekend will be processed and despatched on the Monday, so next day delivery will be for the Tuesday.
- Next Day delivery is available for addresses in the UK mainland only. Some postcodes are also excluded. See below for a list of postcodes excluded from this delivery option.
Choose the Day UK delivery - £5.95 (not currently available via our mobile store)
Want your parcel delivered on a particular day? Our nominated day delivery option gives you that flexibility.
- Direct Delivery products (products marked with the DD symbol) are despatched direct from the supplier and are not available for Choose the Day delivery.
- Virtual gifts are not available for Choose the Day delivery as they are sent via Royal Mail and we cannot guarantee the delivery date.
- Personalised products are not available for Choose the Day delivery.
- Out of stock products, on back order, are not available for Choose the Day delivery. You can still select Choose the Day delivery for the other items in your basket that are in stock. The out of stock items will follow as soon as they become available.
- Choose the Day deliveries can be booked for working days only. Saturdays, Sundays and UK Bank Holidays (including Scottish Bank Holidays) are not available for Choose the Day delivery. See below for a list of dates.
- You can select a Choose the Day for delivery up to 60 days from your order date.
- Choose the Day delivery is available for addresses in the UK mainland only. Some postcodes are also excluded. See below for a list of postcodes excluded from this delivery option.
Postcodes NOT available for Next Day / Choose the Day delivery
Next Day / Choose the Day delivery is not available to the following postcodes:
- IV1-IV23, IV25-IV27, IV30-IV32, IV36, IV40-IV56
- KW1-KW3, KW5-KW17
- PA20-PA49, PA60-PA78
- PH41-PH44, PH49-PH50
Dates NOT available for Next Day / Choose the Day delivery
In addition to Saturdays and Sundays, the following dates are not available for Next Day / Choose the Day delivery.
- 22 - 28 December (Christmas period)
- 31 December
- 01 January (New Year's Day)
- 14 April (Good Friday)
- 17 April (Easter Monday)
- 01 May (Early May Bank Holiday)
- 29 May (Spring Bank Holiday)
- 07 August (Summer Bank Holiday (Scotland))
- 28 August (Summer Bank Holiday)
- 30 November (St Andrews Day (Scotland))
- 25 December (Christmas Day)
- 26 December (Boxing Day)
European Union delivery - £15
Delivery charge may be higher for heavier items. We will contact you if the delivery charge will be higher than £15. Non-UK delivery times are governed by the overseas carriers, and unfortunately we cannot specify the length of time it will take to deliver. For more information about delivery to these countries, please contact our Customer Care Team on 44 1324 744 341 or 0345 034 7733.
We deliver to the following countries:
- Czech Republic
Rest of world delivery
We are unable to take online orders for delivery to the rest of the world. If you would like your order delivered to a country not listed above, please contact us to obtain a price for delivering your order.
The RSPB offers a no-quibble free returns policy. We hope you will be delighted with every purchase, but if not, we will offer you a replacement or a full refund - whatever the reason. Just let us know within 90 days of delivery by contacting our customer service team on 0345 034 7733.
Please note that, unless they were received faulty, electrical items, binoculars and telescopes will need to be returned in their original packaging, and in a re-saleable condition.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the credit to reach your account.