Terms and conditions
The following terms and
conditions apply to all orders for the purchase of goods
from www.rspbshop.co.uk.
You may only place an order for goods if you agree to these terms
and conditions. By placing an order you are deemed to have accepted
these terms and conditions as governing your order. This does not
affect your statutory rights as a consumer.
We advise you to print and keep a copy of these terms and
conditions for your records.
Trading registered company/charity
numbers
All profits made from the sales of goods on the RSPB online shop
are paid to the RSPB (registered charity number in England and
Wales 207076, in Scotland SC037654) by its wholly owned subsidiary
RSPB Sales Ltd (registered company no. England 2693778). Registered
office: The Lodge, Sandy, Bedfordshire SG19 2DL
Purchasing
The supply of goods from this site is subject to availability, and
it is not always possible for us to inform you at the time you
place your order whether the goods you want are available for
purchase. If the item that you have ordered is unavailable, we may
from time to time offer a substitute that is of equal or greater
value and quality of the original item. If you are not entirely
happy, you may return the substitute product.
As we are continually improving the design of our products, some
product specifications may vary slightly from descriptions on this
website.
When you submit your order you are allowing RSPB Sales Ltd to use
your personal details to fulfil your order. In the event that there
is a problem with your order, we will communicate with you via
e-mail, telephone or letter.
Satisfaction guarantee
The RSPB offers a no-quibble return policy.
Should you be less than delighted with any item you buy from us for
any reason, let us know within 90 days of delivery, and we will be
pleased to offer you a replacement or a full refund.
Damaged or faulty goods
The goods that we supply are guaranteed to be durable and reliable.
In the event that any product purchased from our website proves to
be unsatisfactory in use due to defective workmanship or faulty
material, you can return them to us for a replacement or a full
refund. Your statutory rights are not affected.
Order cancellations, amendments and
returns
So long as you let us know within 90 days of delivery, you may
return the whole order or an individual product in its original
packaging and condition for a full refund.
Where a refund is claimed, we will process the refund as quickly as
possible, but please allow up to 21 days for the credit to reach
your account.
Copyright
The contents of this site are the property of RSPB Sales Ltd, and
are protected by the UK and international copyright laws. These
contents include but are not limited to the following: website
design, graphics, text, visual clips, audio clips, logos and button
icons, including the selection and arrangement thereof. ALL RIGHTS
RESERVED.
Permission is granted to electronically copy and to print the
content in hard copy for the purpose of placing an order. Any other
use of the online shop, without the prior permission of RSPB Sales
Ltd, is strictly prohibited. The following are therefore expressly
forbidden unless written consent has been given: reproduction for
any other purpose than those referred to above, modification,
distribution, transmission, broadcast republication, downloading or
uploading of any part of this website.
Disclaimers
RSPB Sales Ltd provides this website on an "as is" basis and makes
no representations or warranties of any kind, express or implied,
with respect to this website or the information, content, materials
or products contained within it.
This includes, without limitation, warranties of merchantability
and fitness for purpose. RSPB Sales Ltd does not represent or
warrant that the information contained within this website is
accurate, complete or current. Prices and availability are subject
to change without notice.
Company details and address
RSPB Sales Ltd
UK Headquarters
The Lodge
Sandy
Bedfordshire
SG19 2DL
For any queries or complaints about goods or
services, please contact us, write to us at the above address, or
telephone our Customer Care team on 0845 1 200
501.
Order number: 0845 1 200 501 8 am to 8 pm - seven
days per week.
Security
When you place your order you are automatically connected to our
secure server using SSL encryption technology. This ensures that
the information you send cannot be read by anyone apart from our
ecommerce team.
To check you are in a secure area of our site please look at the
bottom of your browser and you will see a closed padlock.
When submitting your order you are confirming to purchase goods and
allowing RSPB Sales Ltd to use your personal details for the
purpose of supplying goods.
Special offers, discounts and prize
draws
Offers and discounts do not apply to RSPB Membership, good natured
(virtual) gifts, binoculars, telescopes or products already reduced
in price (eg sale items) unless specified.
Only one offer is available per purchase. (In the online shop,
offers requiring a code to be quoted in the shopping basket are
limited to one offer per order.)
Staff and volunteer discounts are not available in conjunction with
other offers.
Product specific offers are only available while stocks
last.
Where a minimum spend amount is required to qualify for an offer,
this does not include the offer product(s). Good natured gifts
(virtual gifts) and RSPB gift membership do not count towards the
minimum spend amount, as they are donations, and we cannot legally
give products in return for donations.
When a prize draw is running, the following rules will
apply:
Terms and conditions apply. No cash alternative. One winning entry
per household. RSPB employees are not eligible for entry.
To enter without purchase, send a postcard with your contact
details to XXXXXXX prize draw, RSPB Sales Ltd, PO Box 9637,
NOTTINGHAM NG15 5DA. Winners will be randomly selected by DD MM
YYYY. List of winners names available by emailing customerfeedback@rspb.org.uk
Data protection
As supporters are our most valuable asset we protect their details
as required by UK Data Protection Act 1998 and subsequent
legislation.
We follow strict security procedures in storage and disclosure of
information that you have given us, to prevent unauthorised access.
Our security procedures mean that we may occasionally request proof
of identity before we are able to disclose information to
you.
If you place an order and do not wish us to use your details, you
may tick the appropriate boxes, which feature in the registration
and ordering processes, before completing the purchase.
Order address and contact
details
RSPB Sales Ltd
PO Box 9637
NOTTINGHAM
NG15 5DA
Orderline and Customer Care Team: 0845 1 200
501
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