Frequently asked questions
The
site doesn't seem to work properly for me. What could be
wrong?
To function correctly the online shop requires both
cookies and Javascript to be enabled.
Why
don't you deliver to more countries overseas?
Delivering goods to overseas countries is very
expensive, and there are many international laws regarding
delivering goods, especially seed products, outside of the UK.
Because of this, we only deliver to certain EU countries. If you
would like us to deliver products abroad, please call the customer
service team for more details.
Why
won't the online shop send me a password? The RSPB send me emails,
so I must be registered.
People who receive emails from the RSPB are not
necessarily registered with the online shop. If you have not
purchased from the shop before, you will need to register before
ordering, and create a password.
Why
am I not receiving emails about my order?
Please check the spam folder in your inbox, as it's
possible that our emails have been marked as spam. In order to make
sure you successfully receive emails from us, please
add shopping@rspb.org.uk to your
address book.
Why
isn't my offer code working?
If you have an offer or promotion code,
please ensure you have met the conditions of the offer before
entering the code. Only one offer code can be used per order.
Where a minimum spend amount is required to qualify for an offer,
this does not include the offer product(s). Please note: good
natured gifts (virtual gifts) and RSPB gift membership do not count
towards the mimimun spend amount, as they are donations, and we
cannot legally give products in return for donations.
Offer products will not be automatically added to the basket, you
will need to add the offer item(s) to your basket before entering
the code.
Please use the number zero, not the letter O when entering
codes.
Please note: unless we specify otherwise, discounts do not apply to
binoculars, telescopes, outdoor clothing, RSPB membership, good
natured gifts (virtual gifts) or products which are already reduced
in price (eg sale items).
Can
I have parts of my order delivered to different
addresses?
No. If you would like items sent to different
addresses, please place a separate order for each delivery
address.
I
want both options/colours of one product. How do I place more than
one option in my basket at once?
If you wish to order more than one item from a
product page, use the and - symbols to select the quantity of each
item, then click on add to basket.
Why
can't I sign up for Gift Aid?
We haven't been able to implement a Gift Aid declaration
form on the online shop just yet. It's something we'd like to
do and plan to do as soon as possible. In the meantime, if you
would like to sign up for Gift Aid, you can do so by calling our
Membership Services Team on 01767 693680.
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